Refund policy
GoNadz Refund & Returns Policy
At GoNadz, we want you to love what you ordered. Here's how we handle returns:
Faulty or Incorrect Items If your item arrives damaged, faulty, or significantly not as described, please contact us within 7 days of receiving your order at GoNadz.nz@yahoo.com with a photo of the issue. We'll arrange a replacement or full refund at no cost to you.
Change of Mind We do not accept change-of-mind returns. Please review product descriptions and images carefully before purchasing.
Non-Returnable Items Items damaged through misuse, neglect, or normal wear and tear are not eligible for return.
Your NZ Consumer Rights Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.
Refund Processing Approved refunds are processed within 7–10 business days to your original payment method.
Non-returnable Items
- Items damaged due to misuse or improper handling
- Items returned after 14 days of delivery
Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 7-10 business days.
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo and we'll arrange a replacement or full refund at no cost to you — including return shipping.
Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank first, then contact us at GoNadz.nz@yahoo.com.